Returns
You may request a return within 30 days of receiving your item. To be eligible, the item must be unused and in its original packaging. This applies to foldable stands, adjustable desktop risers and compact laptop supports alike.
How to start a return
- Contact us through Contact Us before sending anything back.
- We will provide the return address and instructions.
- Pack the stand securely in its original packaging and send it as instructed.
Please do not ship a return to any address before you have received instructions from us. Contacting us first helps ensure the parcel is sent to the right place.
Return shipping costs
The customer pays return shipping, except where the item is damaged, defective or incorrect. In those cases, contact us first and we will explain how to proceed.
Inspection and refunds
Once a returned item is received, it is inspected. Refunds are initiated 5–10 business days after inspection. How quickly the refund appears depends on your payment provider. We cannot control provider processing times.
Before you buy
Many return questions are really fit questions. Check the product page for dimensions, supported laptop sizes and adjustment range. If you are comparing a portable stand with a desk-based riser, the Buying Guide explains the trade-offs. If you are still unsure, ask us before ordering.
Statutory rights
Nothing in this policy affects your statutory consumer rights, which remain unaffected.
Related: Shipping Policy, Cancellation and Exchange Policy, Terms of Service.
Different return questions
If you changed your mind, check the unused condition, original packaging and 30-day request window before contacting us. If an item arrives damaged, defective or different from what was ordered, describe the problem and include relevant photos when possible; the return-shipping rule is different for those situations.
An item that has not arrived is a delivery question rather than a completed return. See the shipping information and provide the order details when contacting us. The date a refund is initiated is not necessarily the date it appears in your account.