Cancellation
You can request a cancellation before your order is dispatched. Because processing is estimated at 1–3 business days, it is best to contact us as soon as possible after ordering.
How to request a cancellation
- Use the details on Contact Us and include your order number.
- We will confirm whether the order can still be cancelled before dispatch.
- If it has already been dispatched, the cancellation cannot be applied and you may instead use the Returns and Refunds Policy process after delivery.
After dispatch
Once an order has left our hands, it is treated as a delivery rather than a cancellation. You can still request a return within 30 days of receipt for an unused item in its original packaging. Return shipping is paid by the customer except for damaged, defective or incorrect items.
Refunds for cancelled orders
Where a cancellation is accepted before dispatch, any refund is handled through the original payment method. Timing depends on your payment provider. See Payment Policy for general information.
Statutory rights
Your statutory consumer rights remain unaffected. This page describes our order process and does not replace any rights you have under applicable law.
Related: Shipping Policy, FAQ, Terms of Service.
Before and after dispatch
Include the order number and identify the items when requesting a cancellation. Sending the request quickly makes it easier to check whether dispatch has already happened. A request is not the same as a confirmed cancellation; wait for the store to confirm the result.
If the order has already been sent, review the returns and refunds policy for the relevant conditions after delivery. Exchange availability and the exact process have not yet been confirmed for this preview; contact the store before sending anything back.